Business ProfileforMudrack Tree Service Inc.

14 Sep 2022: contacted Mudrack to have 100 Oak removed/rotting at base; 26 Sep: signed proposal #***** with an expected timeline from the company of removal first of the year; Oct: had tree removed by another company; 24 Feb: Mudrack called, I dismissed call; 2 Mar: received an invoice via email for $360 stating they have signed contract & called on 24 Feb left ** that a job was 1 Mar & not canceled. I read emails, checked the ** app, what Id signed, and the website/** to see if there was a policy for the fee & was unable to find one. (I did find the ** later) I called & ** called back which quickly turned sour by his nonchalant "how we gonna fix this" arrogance. When I questioned where the fees were written, he admitted there was nothing in writing & he must recoup money somehow. There was some back & forth & then he hung up on me. I called back & I could hear him smiling smugly & heard ******** in the back & when I asked him to put the lack of decision in writing he laughed at me. I recapped in an email & gave a deadline of 7 Mar at **** which they ignored, & have not contacted me. I paid the fee to avoid additional fees.1) Both parties should agree to the date/time of service. For me, there was an additional 26 business hours + to call again. 2) There is no cancelation policy. 3) There is no policy or fees listed if Mudrack cannot complete a job due to the homeowner. 4) Mudrack uses proposal/contract/quote interchangeably & purposefully making it confusing.Mudracks lack of professionalism, the ** specifically, is appalling. He would rather argue with a customer & carry a huge chip on his shoulder than take accountability for the companys inadequate practices. The way I was treated left me feeling humiliated, belittled & bullied, all because they couldnt prove I should pay a fee. The ** should be removed entirely from any customer ********************** area until he handles himself professionally, maturely & less prejudiced manner with customers.