Business ProfileforSweetheimer Trash Removal

This is week 2 or 3 (not in a row) where we've gone out and our trash was not picked up by this company, we're a house of 6 people and missed 1 trash day so now our trash pile has piled up outside. Every Tuesday after they pick up our trash we fill the bin back up with more, never putting stuff beside or overflowing the bin as not make more work for the workers. I called today after not having our trash picked up and the lady on the line was extremely unprofessional and when I was answering her questions she yelled at me telling me to not interrupt her because she has questions to answer. I being hotheaded as I am yelled back and said "I am answering your ******* questions!" Which I should not have swore but she yelled first and I was upset as I have every right to be. She then hung up after saying she doesn't take kindly to those words and we need to fine someone else to talk to. My roommate and I then go to their office to attempt to sort things out because we can't keep allowing our trash to pile up outside with so many of us in the house. We were greeted very kindly by a lady who walked us up to the office, there were 2 other women there and when we started explaining why we were there one of the other women got really defensive said she was upset when swore at and I tried to calmly explain that I got upset when I was yelled at. She then proceeded to tell us she called the guys and they swore there was nothing in the bin even though I can guarantee there was because again we refill it every Tuesday after they come. All of this happened on Tuesday October 24th.