Business ProfileforKPC Media Group Inc.

I am filing this complaint on behalf of my mother, *********************, ***********************************************************. She is currently in a nursing home recovering from a broken hip. On 12/29/21, she paid $235.00 to KPC Media/The Auburn Evening Star newspaper for a one year subscription from 1/16/22 to 1/16/23. She canceled the subscription on7/24/22 as she was losing her sight and could no longer read the paper. (Her account number was ******* She called the circulation office about her refund. She figured it out by the day and concluded that she was due $112.50 for using 27 of the 52 weeks she had paid for. The person in the office said that they would only give her $71 as a refund and she replied that was unacceptable and asked to talk to the department manager. She didn't answer, but my mother left her a voice mail requesting a call. No response. The next week in the mail, she received a check for $71.00. She wrote refused on the check and returned it along with a letter detailing how she came to the $112.50. She also called and again, got no return call. I called them in September and the person I talked to said she would either get the $71 or nothing. She said that my mother had paid her bill a month late in January 2021 so they were deducting that from what they owed her. This is untrue. The had the wrong end date of her subscription and she had called their office and discussed this with them at that time and paid what was owed, when it was owed, The person I talked to also said that because the normal subscription rate was $299 and they had discounted the rate to $235 for my mother, that they were taking the $64 dollar reduction out of the amount she was due. I asked to speak to the department manager and again was given a voice mail and got no return call. My mother paid for the product, notified them of the termination, and should receive the refund for the amount of product not used. Can you please help this 93 year old woman get her refund?