Business ProfileforShindigz

I don't think I will ever order from Shindigz again.My order arrived late which was after my event! I tried to contact someone in regards to returning the item. Unfortunately, you have to pay for your on shipping on returns, which was going to cost $90 for a $200 purchase that was received late. You can never speak to anyone by phone. It's chat only and they don't even respond to that??? After days and weeks of no one contacting me, I finally received a rude and disrespectable email. Let me kindly share the email and you be the judge:" I dont know what an RMA is. I also dont understand why we would send you a shipping label. If you are trying to return the items, you ordered we dont pay for return shipping. We also dont use phones for customer service. Our customer service is through Live Chat and the contact us form. Live Chat is available Monday through Friday from 10am to 4pm EST". UMMMM. First, do your research before sending an email to a customer! They should know what a RMA is as shipping is what Shindigz does. Second, for future information a RMA is "return merchandise authorization" Shindigz. Third, if I'm trying to get "RMA", I need a return shipping label because I should not have to pay for shipping for something that was received late! Last, the item did not meet expectation of what appeared on the website. It was a huge picture frame that look real like. However, I received a cheap looking thin cardboard that looked like something I made. It wasn't worth the price sold for! Sign.... ****** Customer!