Business ProfileforPak Mail

Date of transaction: October 26, 2023. I purchased some items through ******** Auctions in ******* and they sent my items to PAKMAIL, *********** in **************, ******* for packaging and shipping. Pakmail sent me an non-itemized invoice for $415.00. I called and talked to ****** (Manager) and told him how I wanted the items to be packed. There were several ********************************* fine European glass ornaments to ship. They wanted to put them in individual boxes inside of the shipping box. I asked him to wrap each individual ornament in bubble wrap versus boxes to package the items safely for transport. (They had grouped approx.. ************************************* old used tissue paper that didnt fully cover each ornament.) He said he could do that but his insurance couldnt cover the package. I new I could not have the items ship without insurance so I requested that Pakmail pack it up to send it via *** where I could purchase insurance. Pakmail said they couldnt do that. I call their home office in ********* and spoke to ***. He said yes, that I could do that and he called ****** and told him what I needed to do. I purchased a shipping label from *** and insured the amount for $1500.00. Sadly, when I received the package, there were 2 broken items inside. This could have been avoided had they just wrapped the individual ornaments in bubble wrap as I had requested. Instead, they wrapped them in old tissue paper that left them vulnerable for breakage. The broken items have a value of $185.00. I would like for ****** to use his own insurance (that protects them from the errors in judgement he used when packaging items) to pay for my loss. I contacted him and he asked me to file with ***. I did that and of course, they would not pay because the exterior packaging was intact and the inside packaging was deficient. I believe that I was retaliated against by ****** and his staff because I was able to go around them and save myself $200.00 in all. I think they force customers to do it their way or you can come get it and take it somewhere else if you want. They know I live in ******** and that my hands are tied. Many other customers probably give in to their like it or not customer service. This is sad.