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Find a Location

Physicians Health Plan has 1 locations, listed below.

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    Business ProfileforPhysicians Health Plan

    Health Insurance
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/10/1994

    Years in Business: 40

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Physicians Health Plan of Northern Indiana provides the following services: Group Health Plans, Self-Funded Health Plans, Level-Funded Products, Flexible Spending Accounts (FSA), Health Reimbursement Arrangements (HRA), Life & Disability Insurance, Dental Insurance and Vision Insurance.

    Products & Services

    This company offers Employee Benefits.

    Business Details

    Location of This Business
    1700 Magnavox Way, Fort Wayne, IN 46804-1560
    BBB File Opened:
    11/9/1994
    Years in Business:
    40
    Business Started:
    10/1/1983
    Business Started Locally:
    10/1/1983
    Business Incorporated:
    4/8/1983
    Accredited Since:
    11/10/1994
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Physcians Health Plan of Northern Indiana
    • PHP
    • PHPNI
    Business Management
    • Gary Shearer, President & CEO
    Contact Information

    Principal

    • Gary Shearer, President & CEO
    Additional Contact Information

    Fax Numbers

    • (260) 432-0493
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/18/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    Complaint Details Unavailable

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Clare T.

    1 star

    02/04/2023

    I have done nothing but go rounds with this insurance company to get my medication that could literally save my life, but bc they say I haven’t had an episode in an appropriate amount of time they refuse to approve a medication that could literally save my life. How is it fair for a insurance company to to dictate whether I should have a medication that is literally the ONLY medication that can save my life if I have an episode. An episode that can be triggered by literally anything in my life, but due to me being lucky enough to not have had one in a while I’m not allowed to have it in case tomorrow is the day my condition decides that it’s the day it wants to set off. I’m disgusted that insurance companies can make these decisions based off of the minimum information about a condition that is so rare most medical professionals don’t even know what I’m referring to. I pay you out of each of my checks for you to tell me I can’t have the medication I need to possibly save my life. The medication I’ve been fighting to get for years. The medication insurance will only even consider once I’ve paid my insane deductible. You are not doctors. You do not have a medical license. You have no right to deny a medication my doctor has prescribed. A medication that is needed for a reason. A medication for a condition none of you could explain nor understand because you don’t want to pay for something that costs less then what I pay you in a year alone. You all sit there and rake in money only to deny medications that people need to stay alive. It’s not only my life supporting medication, but you’ve done it with mg husband insulin several times. It’s all just so disgusting & I won’t stop filing complaints agains companies like you.

    Physicians Health Plan Response

    02/14/2023

    PHPs medical policies and pharmacy program are managed by our Medical Advisory and Pharmacy and *********************** which is comprised of local physicians from various medical specialties. This committee reviews medications in all therapeutic categories based on safety, effectiveness, and cost. Additionally, certain medications have a status of Prior Authorization Required (PAR). If a doctor wants to prescribe a PAR drug, a process is in place for he or she to submit a request for approval to have a drug dispensed as a covered benefit. In some cases, this process may involve continued communication requesting additional information from a doctor to determine if a drug can be covered if the initial inquiry does not meet standard authorization guidelines.At PHP, we strive to provide members with the highest quality of healthcare coverage. If at any time a member has concerns about their coverage, or questions regarding a claim payment, a grievance procedure has been established that allows members to request a reconsideration of any coverage decision. More information about this process is included with each Explanation of Benefit (EOB) and is also detailed at www.phpni.com/contact.

    Local BBB

    BBB Serving Northern Indiana

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