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Find a Location

Masters Heating & Cooling, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMasters Heating & Cooling, Inc.

    Heating and Air Conditioning
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/14/2002

    Years in Business: 23

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Heating and Air Conditioning for residential, commercial and new construction, offering installs and services. Offering Plumbing for residential, commercial and new construction. 

    Products & Services

    This business offers residential and commercial heating and cooling services.

    Business Details

    This is a multi-location business.

    Find a Location

    Masters Heating & Cooling, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      3512 Cavalier Dr., Fort Wayne, IN 46808-4401
      BBB File Opened:
      10/1/2001
      Years in Business:
      23
      Business Started:
      10/1/2000
      Business Started Locally:
      10/1/2000
      Business Incorporated:
      9/26/2000
      Accredited Since:
      3/14/2002
      Type of Entity:
      Corporation
      Business Management
      • Mr. Mark Bulmahn, Partner
      • Mr. Dennis Parda, Partner
      • Mr. John Furniss, Partner
      • Mr. Jared Balf, General Manager
      Contact Information

      Customer Contact

      • Mr. Jared Balf, General Manager
      Additional Contact Information

      Fax Numbers

      • (260) 482-6303
        Primary Fax
      • (260) 665-9654
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/26/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I purchased a warranty my AC was covered for parts and LABOR I was told anything wrong call us 24/7 we'll come fix it free of charge. So Friday my AC stops working. I called them, they want to charge me a $250 diagnostic fee. To come see what's wrong with it. So I told them labor is covered IF THEY CAN DETERMINE WHATS WRONG WITH IT WITHOUT USING ANY LABOR ILL PAY THE **** OTHERWISE LABOR IS COVERED. They still think they can extort me for a diagnostic fee. IM NOT PAYING IT AND IF I DO IM GOING TO SMALL CLAIMS AND THEY CAN EXPLAIN TO THE JUDGE WHY THEY FEEL THEY CAN EXTORT CUSTOMERS TO FIGURE OUT WHY THEIR PRODUCT UNDER WARRANTY HAS STOPPED WORKING AND WHY THEY FEEL THEY CAN CHARGE ME TO FIGURE OUT WHY THEIR PRODUCT STOPPED WORKING. ITS UNDER WARRANTY I DONT CARE about why it stopped I don't care what is wrong. I only want it fixed and the cost to do that under THEIR TERMS INCLUDES LABOR. 3 DAYS IVE BEEN WITHOUT MY AC TODAY IS THE 4TH.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ralph N

      1 star

      05/19/2022

      Had masters heating and cooling for a yr first called out cause no cool tech **** came out mind u during covid looked at my unit out side said wire off on reversing valve he put wire back on said I needed a thermostat so 400 dollars later new thermostat then after summer switch to heat no heat called masters out again found nmbad defrost board and another thermostat According to them replaced ******************************************************************************************************************************************************** 2021 November ****************************************************************************************** may 22 called masters back out no cool tech ****** came out found wire to condenser unit broken switched wire to spare already in system another 193 dollars called masters back out tech ***** came out said condenser motor bad another 971doller for a ************** all due to the orange wire in thermostat wiring from heating unit to condenser I believe master did not fo properly troubleshoot the original problem orange wire broken instead did nothing but swaptronics called over ******************* called me a liar and proceeded to defend techs also all four techs complain about me hovering over them while they worked my house my air-conditioning I feel they are very dishonest and did not try to work anything out so in a year I spent *************************************************** thermostat wiring

      Local BBB

      BBB Serving Northern Indiana

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