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Find a Location

Vera Bradley Designs Inc. has 1 locations, listed below.

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    Business ProfileforVera Bradley Designs Inc.

    Purses
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/12/2003

    Years in Business: 42

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Women’s handbags, backpacks, tote bags, luggage and travel items, fashion and home accessories and unique gifts.

    Products & Services

    This company offers design and manufacturing of handbags and accessories.

    Business Details

    Location of This Business
    12420 Stonebridge Rd, Roanoke, IN 46783
    BBB File Opened:
    1/19/1988
    Years in Business:
    42
    Business Started:
    1/1/1982
    Business Started Locally:
    1/1/1982
    Business Incorporated:
    11/15/1982
    Accredited Since:
    6/12/2003
    Type of Entity:
    Corporation
    Business Management
    • Ms. Susan Campbell, Director, Customer Experience
    • Ms. Jacqueline Ardrey, CEO
    Contact Information

    Principal

    • Ms. Jacqueline Ardrey, CEO

    Customer Contact

    • Ms. Susan Campbell, Director, Customer Experience
    Additional Contact Information

    Fax Numbers

    • (260) 484-2278
      Primary Fax

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/25/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    I purchased 2 beach towels and a blanket from **** Bradley. Order #VBUSA4079069. I returned the order and never received a refund. The items were received back to **** Bradley on 3/13/2023 tracking # 1z*****************
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nina M

    2 stars

    04/21/2024

    I was VERY disappointed with my purchase, the small backpack in performance twill was not what I thought it would be, the color was off. What I was told was supposed to be a nice pink color actually ended up being more of a lavender (purple) color. I was looking for a pink color something more like my ballet way pink salt/blush Otterbox case, so you can see why I was disappointed. The colors called Hydrangea Pink. I must have read that wrong, and I didn't care for the inside design at all. I also didn't care much for the side pocket since it was actually a lot smaller than your traditional small backpack pockets in the cotton. This makes it harder to fit an iPhone with an otterbox case. Since getting my first **** bag, it is the only brand of bag or purse that I will buy. I've owned several **** bags since I was 11, but I've seen the quality and the company as a whole take a huge downhill in the last couple of years. I haven't been able to find any colors or patterns that are tasteful and in my style other than the Terra *******************, they've only gone and gotten rid of some of my favorite styles of bags and favorite patterns. In the end I returned the bag for another small backpack in the Terra ******************* since it's the only color and style I will use at the moment. **** as a whole could use some improvements in my opinion to both their designs, the company as a whole and they really should start listening to the customers. I hope to maybe find a crossbody in the Terra ******************* one day to help even the odds of me using my small backpack all of the time, but it may be awhile before I purchase another bag.

    Local BBB

    BBB Serving Northern Indiana

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