Business ProfileforTwo Brothers Generator Sales & Service

On Monday August 7th 2023 Two Brothers was scheduled to perform a service to our Generac Generator at the home address.An employee called that day to say he was on his way. I was home but no one then showed up at the house. We even checked the Ring Door camera, no one came to the door. We did not receive anything further until approx **** days after the scheduled appointment, a lady called from your company stating that our generator was not to code??? and would we like to get a quote to fix it. We explained that we were confused and nobody showed up, we heard nothing more. Our Generac generator was installed bu an authorized installer in Aug 2015, previously serviced by other companies and no changes have been made in that area since installation.Two Brothers failed to show, we paid for the generator to be serviced and checked by another company, there were no issues. Now, some 5 months later we received an invoice for $175 on January 20th ****, this is the first invoice also there was note that our invoice is past due???Clearly, there is some misunderstanding and oversight on their part, mistakes happen but they seem to be being compounded. We request full resolution and a full refund of the $175 paid via check # ***.