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Find a Location

Annie's has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Annie's

      306 E Parr Rd Berne, IN 46711-1138

    Business ProfileforAnnie's

    Publishers Magazine

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    DRG is the parent company with two divisions, fulfullment and publishing/media/direct marketing.

    Business Details

    Location of This Business
    306 E Parr Rd, Berne, IN 46711-1138
    BBB File Opened:
    11/18/1987
    Years in Business:
    76
    Business Started:
    1/1/1948
    Business Started Locally:
    1/1/1986
    Business Incorporated:
    11/5/1998
    Type of Entity:
    Corporation
    Alternate Business Name
    • DRG
    • House of White Birches
    • Clotilde
    • The Good Old Days Store
    • The Needlecraft Shop
    Business Management
    • Ms. Anne Stauffer, Executive Assistant
    • Ms. Robin Rothe, Customer Service Manager
    Contact Information

    Principal

    • Ms. Anne Stauffer, Executive Assistant
    • Ms. Robin Rothe, Customer Service Manager

    Customer Contact

    • Ms. Robin Rothe, Customer Service Manager
    Additional Contact Information

    Fax Numbers

    • (801) 858-5269
      Primary Fax
    • (260) 589-8093
      Other Fax

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/31/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    On May 16,2023 I canceled 3 magazine subscriptions: 1 for country sampler, 1 for farmhouse style and 1 for country sampler gift for my mother who no longer wants it either.I recd emails the same day (May 16) stating they had each been canceled and refund checks in these amounts were in the process of being generated and mailed to me: country sampler $12.00, farmhouse style $21.89, country sampler gift $25.00 On June 13,2023 I sent an email asking when I would receive the refunds ? On June 14, I recd an email stating my refund check was sent out on May 16 and to allow 4-6 weeks to arrive.On July 5, I wrote yet another email stating itd been over 7 weeks and no refund checks asking for an update. No response.On July 18, I called and spoke with customer service. I was told their supervisor was checking on this as itd been so long and I would be receiving a call to be updated. No call ever came.On July 25, I called customer service again and was told a supervisor would be calling me. I recd a short call, supervisor informed me a refund check for $33.89 had been mailed out on June 30th. I asked first about the $25.00 gift subscription refund I was also to be receiving ? And I stated it wouldnt take a month for mailed check to get to me, not even by pony express, seriously. I still havent received any refund checks. She was going to check on the $25.00 refund and get back to me. She never did.I have waited since May 16,2023 for refund check(s) for these 3 cancelled subscriptions. I have tried to resolve this on my own working with customer service but have gotten nowhere.Its bad enough they said allow 4-6 weeks for refund checks but took 6 1/2 weeks before they supposedly mailed it, and their first story was they were mailed back on May 26.Ive received NOTHING.It will be 11 weeks tomorrow that Ive waited. Nearly 3 months !!!I want my full refund,$58.89 TOTAL .
    Read More

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Marie R

    1 star

    09/18/2023

    Constant shipping delays and poor communication from Annie's regarding delays. It's expensive to offer such shoddy service.

    Local BBB

    BBB Serving Northern Indiana

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