Business ProfileforFox & Fox Frame Service Inc.

03/17/2023 my grandson took his **** Dodge Ram to Fox & Fox Frame Service stating that he thinks the pcm wiring needed to be replaced (per the person he recently bought the truck from), he also indicated that the vehicle sputtered. ********* charged $350 to diagnose the problem and determined the am & crank sensor needed replaced. They ordered the parts and had the vehicle ready on 03/28/23, final bill being $1,303.79. The vehicle still didnt run correctly had basically the same problem, and my grandson called ********* back and they rechecked their work and found nothing wrong on their end from their previous work. They charged another $85 for more testing, quoted another $542 to correct the problem, at that point I said no. I even asked them why they didnt discover this other problem when they did the first diagnosed. They stated sometimes these things are hidden. I called **** a mechanic who has done work for me in the past he checked the vehicle and did a tune up. **** said the spark boots is included with new spark plugs and they wanted to charge me an additional $130.96. Back to the original bill he believes they grossly overcharged me. **** was so upset he called ********* and said he felt as though they overcharged me, and they didnt correct the problem to begin with. The original problem was it probably just needed a tune up. **** asked them to reimburse me for the work they did, and they refused stating they did nothing wrong. **** encouraged me and I believe him that I needed to contact the BBB because they simply overcharged and didnt correct the original problem. At one time he thought they were a reputable business but what he saw on the $1,300 bill and additional quotes he stated how shady they have become. ***** phone # is ************ and he said the BBB can call him. I respect ****, he has shown quality work, at an affordable price, and is truly honest with me. I hope you do reach out to him because he would know more than me (a grandma).