Business ProfileforSuperior Auto, Inc.

I *********************************, purchased a vehicle from (Superior Auto) on November 30th, 2023. When I first got the vehicle I test drove it and I liked the vehicle. At the store they told me the vehicle went through a 21 point check at their company and that they topped the oils off so I took their work for it. On January 19th, 2024 (69 days of having the vehicle) I experienced my first issue and it was no reasoning for it. The inner and outer tie rods broke as I was driving. I had the car towed to a local shop in ******* **** and they quoted me ($800-$1000) for fixing I didnt have that kind of money so I contacted Superior Auto after remembering they gave me a warranty. They recommended a shop that took the warranty which was in newark. I couldnt get the car towed from the shop it was at to go to newark until the next day which was a saturday. I live in ******** and the shop they recommended closed at 2pm on that Saturday and I couldnt find a tow truck who could take it there in time so I then asked Superior Auto could I tow it to the store and they could possibly take it down there to the shop on their tow truck. They told me yes , that they would try to drive it there because it didnt sound that bad. So that Saturday (Jan 20th, 2024) the car arrived at superior auto. They told me that Monday they would take it to the shop they recommended which isnt even 10 minutes away from them. They then called me on Jan 22nd 2024 stating they couldnt drive the car and that i would need to call a tow truck to that it (less than 10 mins away) I tried to get them to work with me because i had just paid for a tow and i still had to pay my car note that week so I asked could they possibly take it on one of their tow trucks they stated no , i would have to call a tow truck so i found a tow truck that i paid $75 for to take the car 3.0 miles to the car shop. I paid $150 for the car to get out of the shop that time and I still had to pay my $196 car note for that week. I then got the car back and experienced another issue on February 1st , 2024. As I was driving I started to hear a really loud and heavy knocking on the engine which then I stopped and checked the oil and it was completely dry. I had barely driven the car and by it being in the stop I didnt drive it for about a week. So I know in the matter of approximately 50 days just driving back and forth to work that I could have possibly ran the oil bone dry. I then called them that same day explaining to them what was going on and I spoke with ******* and she told me it was my fault and that I shouldve gotten the car checked after buying it which yes, could be my fault but I took their word for it. They were not budging from how they left so I scheduled an oil change for the following day February 2nd and after I got the oil change the place told me id need a new engine because the damage was permanent and the knocking and check engine light would not go away. I then called Superior Auto back and let them know what was going on and the ** **** said very rudely put enough oil in it and come to newark and ill pay for the oil change I said its not about the oil change because i already got the oil changed , its about me needing a new engine on a car i just got so she told me wait until Monday and take it back to the same shop that fixed the first issue. So i said okay , i had work the following day which was Sunday February 3rd so i had to still drive the car. As im driving on the highway the cars speed just dropped and I almost caused an accident someone helped me get to the side of the road and all of the new oil was on the ground and the car was smoking. I didnt know what to do , I couldnt contact Superior Auto that day because they were closed. So i had to leave the car on the side of the road. At that point my parents were tired of me being stranded with this car and it failing me so my dad and I went to Superior Auto on February 4th and I spoke to **** in person. I told her that I couldnt keep doing this with the car and that theres no way all they issues should be going on with this car and I just bought. She told me shed reach out to the *** of the company to see what he wanted to do and if I could get a new car. She had someone names ******* call me to tell me that the *** said I have to use the remaining money from the warranty they provide to get the car fixed. I told them i didnt want a car that needed a new engine less than 2 month of me having the car. They basically told me theres nothing else to do. So I put the car back in the shop and they fixed the engine. I called the shop to get an update and they told me that i also needed a new starter because the starter was cracked they had already put the starter on without letting me know so when I got the car out of the shop I ended up paying $500 because after the engine price the warranty money was gone so instead of the $150 I was expecting to pay it paid $500. All this on top of still paying $196 a week even on weeks I didnt drive the car for weeks at a time due to it being broken down. After I got the the car out of the shop after getting a new engine 2 more lights popped up on the dash and again I called to let them know because I knew the warranty money was gone so id have to pay out of pocket but I was hoping theyd help me out considering all these issues are back to back. **** the ** told me to come back to newark and go back to the car place & let them check it & let her know what they said. So i did just that , im traveling 40 minutes from ***************** each time. So when I call her to let her know what they said the other people working at Superior Auto said she went out of town for a meeting. Which was already planned and she still told me to drive there knowing I dont live in ****** and she knew everything I was going through to travel back and forth. After they told me what the issue was the 3rd time the car shop ordered the part and offered to put it on my car for free as long as i paid for the part because they felt bad at the amount of time and money ive put into a car that i just bought. So they then put the part on the car and turned out that wasnt even the issue. So they are currently trying to figure out the issue of the car and why all these things are continuing to happen. So March 16th , 2024 I woke up and i couldnt even start my car , nothing was working and i finally got it to start & on the dash its reading battery dying due to electrical issues on the exterior of the car. I had an appointment with ******* dealership to try to trade the car in but I couldnt due to the amount I still owe on the car.