Business ProfileforGrote Automotive, Inc.

We purchased 2 vehicles in March/April of 2023. This was the second we had bought from Grote. We traded in the new vehicle we bought in 2018, as well as our other vehicle. We went through all the looking at vehicles and information gathering, the guy with the tablet kept coming in saying sign here, sign here, etc etc. They did not explain to us or inform us that we was going to be getting interest charged to us from dignify nor how much interest they charged!! They was quick to just say sign sign sign without explaining anything in detail about what the terms were. As he was bringing in the tablet and having us sign the sales guy was just continuing to talk about the vehicle features. I should of noticed that was a red flag. Since he was talking over the guy telling us to sign in so many spots. The first time we purchased we didn't have anything with dignify. I didn't have my radar on alert since the first time we purchased we had no issue. Fool me once, shame on you! I reached out to Grote to ask about the dignify because they didn't go over any of that with us. No response from Grote. We made our monthly payments only to find out $800 was charged in interest. So $300 in payments equals $800 in interest?!?!? It has been almost a full year and we haven't made a dent in the principal for dignify! Are you serious!! We have had decent credit, and have worked very hard to rebuild our credit from past mishaps but today I canceled auto pay. It will ding my credit but I'm paying what seems like an endless pit of what I wasn't fully aware of! My husband is too for his dignify account! I want a bill adjustment, we feel they cheated us big time, for a second time customer that is terrible service! A bill adjustment for the dignify on both of our accounts is what would correct this and actually explaining this to customers in the future. Stop taking advantage of people! My address changed but my phone number is still the same!