Business ProfileforWillow Creek Crossing

I, *******************, lived at Willow Creek Crossing Apartments until today 11/30/2022. I turned in my notice to vacate 45 days ago, and nearly 3 weeks ago, my furnace went out (meaning no heat). I called to report the issue and maintenance responded. I was not notified whether the issue was fixed or what the next step was, but when I got home, the apartment door was unlocked, and the heat was still not working. I waited a week until reaching back out to figure out what was going on and was notified they would have to order a part and did not have an eta. They also told me that maintenance marked the issue as fixed, so they did not know I was still without heat. At this point, they offered me an electrical heater, which can be viewed as a fire hazard when used for long periods of time. Also, the temperature at that time was in the low teens. A week after that, I called back to check on the status. At this point, I was within a week of having to vacate the apartment and turn in my keys. I asked for compensation in any way such as help with the electricity bill or the extra charges in rent for the inconvenience. Per lease, I needed to provide a 60-day notice, when I only provided 45, and they were going to charge me for the additional 2 weeks. I asked if they would be willing to forego the extra 2 week rent charges due to the incident, and they denied any responsibility or any willingness to amend the situation. The complex also told me they had another family move in that had a similar problem and provided them a heater as well. My concern is with the lack of professionalism, communication, and accountability for the aforementioned situation. They are telling me I sill owe $400 for the extra two weeks of rent, and not willing to even discuss any amends for the situation when I did not have heat in my apartment for the last 3 weeks of my lease.